I hate paypal, but I use it when I have to. I have dealt with the customer service myself and can say the top thing I hate, is being put on hold. Also, if you send money to someone, and they didnt send the item to you, youre pretty much fucked. I was scammed 250 bucks, putting me in a little bit of debt until next payday. Paypal responded with telling me they cant force a seller to send an item .. which would mean that anyone can scam people. I think the security needs to be a little more maintained.